Warranty - Fitness Market

At Fitness Market, we are proud of the fitness equipment we provide to our customers. We are also proud to tell you that we have the finest fitness equipment backed by the best guarantees and warranties. Our confidence can be your confidence too!

The Australian Consumer Law & Your Rights

The Australian Consumer Law protects consumers by giving them certain guaranteed rights when they buy goods and services. For example, the Law requires that goods must be free of defects, and do what they are meant to do. Services must be carried out with care and skill. These rights, which the Law says automatically apply whenever goods or services are supplied to a consumer, are called ‘Consumer Guarantees’.

Our goods come with warranties that cannot be excluded under the Australian Consumer Law. You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure amounts to a Minor Failure. You are also entitled to a replacement or refund for a Major Failure if the goods fail to be of acceptable quality overall.

Consumer Guarantees have no set time limit - depending on the price and quality of goods, consumers may be entitled to a remedy after any manufacturers' or extended warranty has expired. In that circumstance, Fitness Market recommends you contact the manufacturer's service department (for a list of most manufacturer's customer service contact details, see below). Even though the manufacturer's warranty may have expired the manufacturer is not only best suited but is obligated to assess the nature, cause and extent of a failure or fault if you have reason to believe there has been a breach of Consumer Guarantees. If at any time you are not satisfied with the manufacturer's remedy in relation to your statutory rights then contact Fitness Market for assistance.

Limited Warranty General Terms

Warranty commences on the date of sale from Fitness Market.
Proof of purchase is required for warranty activation.
Repair, replacement and adjustment is not available for defects, faults or failures due to:
- Ordinary wear and tear; user negligence, misuse or abuse, accident, fire, exposure, or malicious damage by a third person; alterations or modifications by a non authorised service technician;
- Failure to service the equipment in accordance with the user manual specifications and recommendations;
- Rusting of equipment;
- Exposure to elements such as moisture, salt and other environmental factors, and if the product has not been stored and used in an enclosed INDOOR area;
Minor Failure (Fault) is deemed where the machine is serviceable; the faulty part is simply replaceable within a reasonable time; and the fault is non-structural.
Major Failure is deemed where a faulty part is not replaceable and is structural; or the machine is non-serviceable.

Warranty Types:

Domestic, Onsite in-home warranty: For products purchased within a 70km radius of Capital cities an onsite in-home service is provided.
Domestic, Return to base Warranty: Return to base warranty only applies to products outside of the 70km zone unless otherwise specified in cases where a local service technician may be available. Return freight is at the consumers cost.

Usage:

All equipment is warranted for domestic use only unless otherwise stated.
For all claims outside of a 70km radius from Capital cities a labour charge may be incurred.

Chargeable Items:

Charges outside of warranty period is $72 (inc GST) per call out; and $144 (inc GST) for service and maintenance (labour).
Parts outside of warranty period or conditions will be charged accordingly.
Where a service request is attended, and the fault is not deemed a manufacturer issue, then all charges for such service will be passed onto the customer.

Warranty Periods by brand:

The following is a summary of warranty terms per brand. For full warranty terms and conditions, please refer to the respective manufacturer website.

FITQUIP TREADMILLS

Home Warranty (unless otherwise specified for particular product):

Motor 10 years
Parts and Electronics: 12 months
In home labour Labour: 12 months

Fitquip Fitness Equipment

Home Warranty only (unless otherwise specified):

Treadmills	Frame: Lifetime Motor: 10 years Parts: 2 years Labour: 12 months
Elliptical Cross-trainers Exercise Bikes	Frame: Lifetime Parts: 1 years Labour: 12 months
Strength Equipment	Frame: Lifetime Parts: 1 years
Vibration Machines Inversion Tables	Frame and parts: 12 months Labour: 12 months
Gym Accessories and attachments	3 months (90 days)
Other	12 months