- We ensure that all products are in good condition before dispatching.
- Should a product be faulty or damaged, then contact us via phone or email and we will arrange to solve the problem.
Returns
- We guarantee that you will more than happy with purchasing a Fitquip Treadmill from us. We offer a 14 day no questions asked money back guarantee on all our Fitquip Treadmills delivered to Brisbane or Perth Metro areas..
- Proof of purchase (Receipt) is required for a Return to be accepted by us.
- Any costs involved in returning the product to us is at the customers expense for freight and packaging if you are not located in the Brisbane or Perth Metro areas.
- Returned products may be subject to a re-stocking fee of up to 10% of the original purchase price. Re-stocking fee includes labour (excluding Fitquip Treadmills delivered to Brisbane or Perth Metro areas), checking of items, and administration time and costs for issue of refund, cancellation of order etc.
- All products must be packed and returned in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product. Failure to return the product in the original, unmarked packaging may incur a repacking fee of 10% of the purchase price due to the bulky size of the goods. (excluding all Fitquip Treadmills delivered to Brisbane or Perth Metro areas)
Refunds
- We offer a 14 day no questions asked on all our Fitquip Treadmills delivered to Brisbane and Perth Metro areas. If an item is damaged or faulty, then we will gladly repair the item, send you a replacement if it is a major fault, or offer you a refund.
- We may offer you a refund or an in-store credit should we not have the same or similar product in stock.
- You are NOT entitled to a refund if you:
- Simply change your mind or no longer want the goods in exception to our Fitquip Treadmills; .
Any expenses relating to the return of your product to us will normally have to be paid by you, unless a Fitquip Treadmill delivered to Brisbane or Perth Metro areas. For online store purchases, we will pay a reasonable amount for return freight for any product assessed as having a major failure.
